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Effective Date: February 10th, 2025

Welcome to Arclyfe. By accessing and using our website at arclyfe.com, you agree to be bound by these Terms and Conditions (“Terms”). Please take the time to read through them carefully before placing an order or using our services. These Terms are a legal agreement between you and Arclyfe ("we," "us," or "our").


1. Use of the Website

By accessing this website, you agree to use it solely for lawful purposes and in a manner consistent with applicable laws and regulations. You are prohibited from using the website in any way that could damage, disable, overburden, or impair the site or interfere with any other party’s use of the website.


2. Products and Pricing

All products featured on our site are designed and produced with high standards of craftsmanship. While we make every effort to ensure that product descriptions, pricing, and images are accurate, we do not guarantee that they are error-free. We reserve the right to correct errors and change prices at any time.

  • Pricing: All prices are listed in USD. Sales tax, if applicable, will be added at checkout.
  • Availability: Product availability is subject to change. While we aim to keep stock levels accurate, certain items may be unavailable. If an item is out of stock after your order is placed, we will notify you promptly.

3. Order Acceptance and Cancellation

Your order constitutes an offer to purchase. After you place an order, we will send an order confirmation email to acknowledge receipt. However, this does not mean your order has been accepted. Arclyfe reserves the right to cancel or refuse any order for any reason, including but not limited to pricing errors, stock availability, or suspected fraud.

  • Order Cancellations: Orders can be canceled as long as they have not yet been processed or shipped. Once an order is processed or shipped, cancellations are no longer possible.

4. Shipping

We offer domestic shipping for all orders, with processing typically occurring within 1-3 business days. We ship using USPS and FedEx, with expected delivery times of 3-5 business days once shipped.

  • Same-Day Shipping: Orders placed before 5:00 PM EST will typically ship the same day (Monday through Friday). Orders placed after this time or on weekends will be processed the next business day.
  • Shipping Costs: Shipping costs are calculated at checkout. Free shipping is available on orders over $100 (within the U.S.).
  • International Shipping: Currently, we only offer domestic shipping within the U.S., but international shipping options may become available in the future.

Please refer to our Shipping Policy for more details on shipping rates and times.


5. Returns and Exchanges

We strive to ensure you are satisfied with your purchase. However, certain items are ineligible for returns or exchanges, as outlined below.

  • Eligible Items: Items from our regular season collections are eligible for returns or exchanges within 14 days of delivery.
  • Limited Drops & Exclusive Items: All limited drop items and exclusive products are final sale and cannot be returned or exchanged.
  • Exchanges: If you wish to exchange an item, please note that due to limited stock, we may not be able to offer exchanges for the same style or size. If an exchange is not possible, store credit will be issued for the amount paid, minus shipping costs. The store credit can be used for future purchases.
  • Return Process: To initiate a return, contact us at customersupport@arclyfe.com. Items must be unworn, unwashed, and in their original packaging.

6. Payment

We accept payments via Shopify Payments, PayPal, and other major payment methods. By submitting an order, you authorize us to charge your payment method for the total order amount, including shipping and taxes.

  • Billing Information: You agree to provide accurate and complete billing information. If there are issues with payment processing, we will contact you for resolution.

7. Account Registration

To enhance your shopping experience, you may create an account on our website. You are responsible for maintaining the confidentiality of your account login details. If you notice any unauthorized use of your account, please notify us immediately.


8. Intellectual Property

All content on the Arclyfe website, including logos, designs, images, and text, is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from our site without our express written consent.


9. Limitation of Liability

Arclyfe will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or the products purchased. Our liability is limited to the total purchase amount of the affected product.


10. Indemnification

You agree to indemnify and hold Arclyfe, its affiliates, officers, and employees harmless from any claims, damages, or liabilities arising from your use of the site or violation of these Terms and Conditions.


11. Governing Law

These Terms are governed by the laws of the State of Florida, and any disputes will be resolved in the courts of Tampa, Florida. By using this website, you consent to the exclusive jurisdiction and venue of the courts in Tampa, Florida.


12. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with a revised Effective Date. By continuing to use our website after changes are made, you accept the updated Terms.


13. Contact Us

If you have any questions or need further assistance regarding our Terms and Conditions, please contact us at:

14. SMS

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/jrgbun-ps/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/jrgbun-ps/privacy_policy).

Arclyfe
Business Address: 13217 N Nebraska Ave Unit D, Tampa, Florida 33612
Email: contact@arclyfe.com
Phone: 813-772-1329

How can we help?

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Order Processing & Cutoff

All orders are picked and packed the same day. Orders placed before 5 PM EST (Mon–Fri) ship the same day; orders placed after 5 PM EST or on weekends ship the next business day.

Fulfillment hours: Mon–Fri, 9 AM–5 PM EST.

Shipping Notifications

Once your order is processed, you'll receive an email titled "Your Order Has Shipped" with your tracking information. Didn't see it? Check your Spam or Promotions folder.

Track Your Order

Use our portal to see real-time status:

Track your order →

Your tracking number is in your confirmation email.

"Delivered" but Not Received

Carriers can scan early. Please allow 3 additional business days after a delivered scan. Check discreet areas around your property and with neighbors/leasing office. If it still hasn't arrived, contact us and we'll help investigate.

Carriers & Transit Times

We ship with USPS. Most orders arrive in 3–5 business days, depending on destination.

Fulfillment Hours

Our facility operates Mon–Fri, 9 AM–5 PM EST. Orders placed after 5 PM EST ship the next business day.

Delays & Exceptions

While we strive for timely delivery, delays can occur due to carrier disruptions, severe weather, natural disasters, or labor strikes. Please allow up to 4 additional business days beyond the ETA before reaching out.

Once a package leaves our facility, transit is controlled by the carrier.

Address Changes After Purchase

We cannot reroute packages after shipment. If you need to change the address, please contact the carrier directly to request a reroute.

Return Policy

Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Exchanges

Need another size or color? Exchanges follow the same flow. Once we receive and inspect your item, we'll ship your replacement promptly.

Start a Return or Exchange

Use our self-serve portal to get a label and manage returns/exchanges:

Open returns & exchanges portal →

Replace the URL once your Loop Returns portal is live.

General Care

  • Machine wash cold with similar colors
  • Tumble dry low
  • Avoid bleach and fabric softeners
  • Do not dry clean

More Fit & Fabric Guidance

For specific fabric details, fit tips, and wash guidance, see our full care guide.

View Care Guide →

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