Eligibility Window
We accept returns and exchanges within 30 days of delivery.
To qualify, your item must be:
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Unworn and unwashed
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In original condition
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With all original tags still attached
Items that do not meet these criteria may be rejected or subject to inspection delays.
How to Start a Return or Exchange
Our self-service portal makes it easy to initiate a return or exchange online.
Simply click below to get started:
You’ll be guided through the steps to select your order, choose a return or exchange, and download a prepaid shipping label.
Exchanges
Need a different size or color?
Select “Exchange” in the portal and follow the prompts.
Once your item is received and inspected, your replacement will be shipped out automatically — subject to stock availability.
Refunds
Approved returns are refunded to your original form of payment once the item passes inspection.
Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you received a defective or incorrect item, please reach out immediately at
📧 contact@arclyfe.com
with your order number and a clear photo of the issue.
We’ll make it right as quickly as possible.
Non-Returnable Items
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Items marked Final Sale
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Limited-edition or drop-exclusive items
These are not eligible for return or exchange.
Shipping Your Return
All returns must be shipped using the prepaid label provided in the portal.
Packages sent without our authorized return label may experience delays in processing or be refused.
Once your package is scanned by the carrier, you can track its status in real-time via our portal or your tracking page.
Need Help?
If you have questions about your return or exchange, our team is here to help.
📧 contact@arclyfe.com
⏰ Mon–Fri, 9 AM–5 PM EST