Eligibility Window
We accept returns and exchanges within 30 days of delivery.
To qualify, your item must be:
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Unworn and unwashed
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In original condition
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With all original tags still attached
Items that do not meet these criteria may be rejected or subject to inspection delays.
How to Start a Return or Exchange
Our self-service portal makes it easy to initiate a return or exchange online.
Simply click below to get started:
You’ll be guided through the steps to select your order, choose a return or exchange, and download a prepaid shipping label.
Exchanges
Need a different size or color?
Select “Exchange” in the portal and follow the prompts.
Once your item is received and inspected, your replacement will be shipped out automatically — subject to stock availability.
Refunds
Approved returns are refunded to your original form of payment once the item passes inspection.
Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you received a defective or incorrect item, please reach out immediately at
📧 contact@arclyfe.com
with your order number and a clear photo of the issue.
We’ll make it right as quickly as possible.
Non-Returnable Items
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Items marked Final Sale
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Limited-edition or drop-exclusive items
These are not eligible for return or exchange.
Shipping Your Return
All returns must be shipped using the prepaid label provided in the portal.
Packages sent without our authorized return label may experience delays in processing or be refused.
Once your package is scanned by the carrier, you can track its status in real-time via our portal or your tracking page.
Need Help?
If you have questions about your return or exchange, our team is here to help.
📧 contact@arclyfe.com
⏰ Mon–Fri, 9 AM–5 PM EST
How can we help?
Search for answers or choose a topic from the left.
Order Processing & Cutoff
All orders are picked and packed the same day. Orders placed before 5 PM EST (Mon–Fri) ship the same day; orders placed after 5 PM EST or on weekends ship the next business day.
Shipping Notifications
Once your order is processed, you'll receive an email titled "Your Order Has Shipped" with your tracking information. Didn't see it? Check your Spam or Promotions folder.
Track Your Order
Use our portal to see real-time status:
Your tracking number is in your confirmation email.
"Delivered" but Not Received
Carriers can scan early. Please allow 3 additional business days after a delivered scan. Check discreet areas around your property and with neighbors/leasing office. If it still hasn't arrived, contact us and we'll help investigate.
Carriers & Transit Times
We ship with USPS. Most orders arrive in 3–5 business days, depending on destination.
Fulfillment Hours
Our facility operates Mon–Fri, 9 AM–5 PM EST. Orders placed after 5 PM EST ship the next business day.
Delays & Exceptions
While we strive for timely delivery, delays can occur due to carrier disruptions, severe weather, natural disasters, or labor strikes. Please allow up to 4 additional business days beyond the ETA before reaching out.
Address Changes After Purchase
We cannot reroute packages after shipment. If you need to change the address, please contact the carrier directly to request a reroute.
Return Policy
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Exchanges
Need another size or color? Exchanges follow the same flow. Once we receive and inspect your item, we'll ship your replacement promptly.
Start a Return or Exchange
Use our self-serve portal to get a label and manage returns/exchanges:
Open returns & exchanges portal →
General Care
- Machine wash cold with similar colors
- Tumble dry low
- Avoid bleach and fabric softeners
- Do not dry clean
More Fit & Fabric Guidance
For specific fabric details, fit tips, and wash guidance, see our full care guide.