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Order Processing & Cutoff
All orders are picked and packed the same day. Orders placed before 5 PM EST (Mon–Fri) ship the same day; orders placed after 5 PM EST or on weekends ship the next business day.
Shipping Notifications
Once your order is processed, you’ll receive an email titled “Your Order Has Shipped” with your tracking information. Didn’t see it? Check your Spam or Promotions folder.
Track Your Order
Use our portal to see real-time status:
Your tracking number is in your confirmation email.
“Delivered” but Not Received
Carriers can scan early. Please allow 3 additional business days after a delivered scan. Check discreet areas around your property and with neighbors/leasing office. If it still hasn’t arrived, contact us and we’ll help investigate.
Carriers & Transit Times
We ship with USPS. Most orders arrive in 3–5 business days, depending on destination.
Fulfillment Hours
Our facility operates Mon–Fri, 9 AM–5 PM EST. Orders placed after 5 PM EST ship the next business day.
Delays & Exceptions
While we strive for timely delivery, delays can occur due to carrier disruptions, severe weather, natural disasters, or labor strikes. Please allow up to 4 additional business days beyond the ETA before reaching out.
Address Changes After Purchase
We cannot reroute packages after shipment. If you need to change the address, please contact the carrier directly to request a reroute.
Return Policy
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Exchanges
Need another size or color? Exchanges follow the same flow. Once we receive and inspect your item, we’ll ship your replacement promptly.
Start a Return or Exchange
Use our self-serve portal to get a label and manage returns/exchanges:
Open returns & exchanges portal →
General Care
- Machine wash cold with similar colors
- Tumble dry low
- Avoid bleach and fabric softeners
- Do not dry clean
More Fit & Fabric Guidance
For specific fabric details, fit tips, and wash guidance, see our full care guide.