Our standard processing time is 1-3 business days. While we strive to process and ship all orders within this timeframe, we aim to provide the most efficient service possible. Orders placed by 5:00 PM EST Monday through Friday will generally be processed and shipped the same day. Orders placed after 5:00 PM EST or on weekends will be processed the next business day.
- Orders placed on Friday after 5:00 PM EST will be processed and shipped the following Monday during our regular business hours of 9:00 AM - 5:00 PM EST.
Shipping Time
Once your order has been processed, it will be shipped via USPS, with delivery typically taking 3-5 business days depending on the shipping method chosen and your location. Please note that shipping times may vary due to external factors, including carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer free shipping on all U.S. orders.
- Free Standard Shipping: Available on all domestic orders
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order through USPS using the provided tracking information.
Incorrect Address Policy
At Arclyfe, we want your order to reach you promptly and accurately. However, it is the customer’s responsibility to provide the correct and complete shipping address at checkout. If an incorrect or incomplete address is provided, it may result in delivery delays or the return of the package.
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Address Accuracy: Please carefully review your shipping details before submitting your order. If you notice an error after placing your order, contact us immediately at contact@arclyfe.com to attempt an address update before shipment.
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Returned Packages: If your order is returned due to an incorrect address, we will contact you to arrange reshipment, and you will be responsible for any additional shipping fees.
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Unclaimed Packages: If a package is unclaimed due to an incorrect address, we will attempt to contact you. If the order is returned to us and we are unable to reach you, we may cancel the order and issue a refund, minus the original shipping costs.
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Carrier Delivery Issues: Once an order is shipped, the carrier (USPS or FedEx) is responsible for delivery. If there is an issue with the carrier’s delivery or if the package is marked as delivered but not received, please contact us right away, and we will assist with filing a claim.
Shipping Address
Please double-check that your shipping address is accurate and complete at checkout. We are not responsible for any delays or issues caused by incorrect or incomplete shipping addresses. In the event that an order is returned due to an address error, additional shipping charges may apply for reshipping the package.
Shipping Delays
Although we strive to meet our processing and shipping timeframes, there may be occasional delays due to factors outside of our control, such as weather, holidays, or carrier delays. If you experience a significant delay, please contact us at contact@arclyfe.com, and we’ll assist you in tracking your order.
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Order Processing & Cutoff
All orders are picked and packed the same day. Orders placed before 5 PM EST (Mon–Fri) ship the same day; orders placed after 5 PM EST or on weekends ship the next business day.
Shipping Notifications
Once your order is processed, you'll receive an email titled "Your Order Has Shipped" with your tracking information. Didn't see it? Check your Spam or Promotions folder.
Track Your Order
Use our portal to see real-time status:
Your tracking number is in your confirmation email.
"Delivered" but Not Received
Carriers can scan early. Please allow 3 additional business days after a delivered scan. Check discreet areas around your property and with neighbors/leasing office. If it still hasn't arrived, contact us and we'll help investigate.
Carriers & Transit Times
We ship with USPS. Most orders arrive in 3–5 business days, depending on destination.
Fulfillment Hours
Our facility operates Mon–Fri, 9 AM–5 PM EST. Orders placed after 5 PM EST ship the next business day.
Delays & Exceptions
While we strive for timely delivery, delays can occur due to carrier disruptions, severe weather, natural disasters, or labor strikes. Please allow up to 4 additional business days beyond the ETA before reaching out.
Address Changes After Purchase
We cannot reroute packages after shipment. If you need to change the address, please contact the carrier directly to request a reroute.
Return Policy
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
Exchanges
Need another size or color? Exchanges follow the same flow. Once we receive and inspect your item, we'll ship your replacement promptly.
Start a Return or Exchange
Use our self-serve portal to get a label and manage returns/exchanges:
Open returns & exchanges portal →
General Care
- Machine wash cold with similar colors
- Tumble dry low
- Avoid bleach and fabric softeners
- Do not dry clean
More Fit & Fabric Guidance
For specific fabric details, fit tips, and wash guidance, see our full care guide.